Shipping and Returns
Returns
Returns of merchandise are accepted in original, sellable condition within 21 days of purchase for a full refund. All shipping and handling fees, are non-refundable.
Items must be returned in their original packing so please keep the box and other packing materials until you have decided on your purchase.
If original purchase included a bonus gift, bonus item must be returned in order to receive full credit for the original purchase price.
All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return.
Please insure your shipment as lost shipments are the sender's responsibility. Send all returns to:
Attention: Customer Service Returns
HYD NYC
4504 Canterbury Drive
Emmaus, PA 18049
Hold onto your shipping receipt and HYD NYC packing slip until you have received your refund or exchange. This receipt is your proof of returning the merchandise.
Credit card refunds will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.
Exchanges
To arrange for an exchange or return please contact
Customer Service
support@hydnyc.com
Defective and Incorrect Merchandise
Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service Department upon delivery. Please retain packing slip and your invoice, the original packaging and any other packaging materials used for the return. To return damaged or incorrect items, please contact Customer Service.
Shipping Details
At hydnyc.com, shipping and handling rates are based on the following:
Delivery option you choose when checking out
Weight and size of your order
Delivery location
Live rates from UPS and USPS
For shipping rates, please add the desired product you wish to purchase into your cart and input your address information. Our rates will be automatically generated.